Missold Mortgage Claims Process

Find out how long your mortgage claim will take and what happens to your mis-sold mortgage enquiry when you make a claim.

What happens once I have submitted my enquiry?

• You will receive an email confirming delivery and a phone call thanking you for your enquiry explaining that a letter will be sent to you with an ‘Authority to Act’ document.
• Once this document is received at our office you will be called to discuss in more detail the basis of your claim and the contents of any documentation you may have sent. This will require you to answer some questions which will help with how to assess the possible breaches of the regulatory code (MCOB) and assess if you have been treated fairly (TCF). Further documentation may be requested from your broker or lender.
• An immediate claim may be made against your broker or lender for having mis-sold your mortgage.
• The claim will be based upon clear breaches of the regulatory code (MCOB) and process for the mortgage sale which have been identified by our experts.

How long will the claim process take?

• There is no specific timescale that can be applied to a claim as it will be dependent on the response to the points made by the defendant. There are regular progress checks made to ensure your claim is not ignored or delayed.  Our experts are very experienced in mortgage compliance; this ensures little chance of a claim being submitted and left unattended to as any breach of the regulations is a serious matter.
• Please note that there are statutory timescales in which the recipient/s must respond to certain documentation.  If there is a breach of these a process is followed to address this.
• Once it has been acknowledged and agreed that a specific breach(s) have been committed, the loss and fees paid are calculated and submitted for compensation payment. If there are areas to seek a satisfactory compromise due to a degree of dispute on both sides, every effort is made to agree a quick resolution.
• Some lenders and brokerages are no longer trading. In these circumstances the claim will be submitted to the Financial Services Compensation Scheme (FSCS) for settlement.